The short version: digital services - full refund within 7 days of a charge if you have not used the service, and within 3 days if you have. Contact us first and we will work it out.
Scope
This policy covers paid plans or charges for services operated by The Vikalp (Refine, The Vikalp Form). We currently sell digital services only - there are no physical goods.
When you can get a refund
The window depends on whether you have used the service:
- Not used: full refund if you request within 7 days of the charge.
- Used: refund if you request within 3 days of the charge.
"Used" means you uploaded content, submitted a form, or otherwise actively used the paid service.
Within those windows, refunds apply to:
- Defective service: the service did not perform its advertised core function and our support could not resolve it.
- Duplicate or mistaken charge: you were charged twice or charged after cancellation.
- Materially not as described: a paid feature you relied on was removed or non-functional at the time of purchase.
Outside the window that applies to you, refunds are issued only where the law requires it.
When refunds are not available
- Requests made after the refund window that applies to you.
- Storage or processing capacity already consumed as part of a paid plan used normally.
- Accounts terminated for breach of our Terms.
How to request
- Email [email protected] from your account email with subject "Refund request", including the invoice reference and reason.
- We review and respond within 5 working days. We may ask for details to improve the product - answering is optional and does not affect eligibility.
- Approved refunds return via the original payment method within 10 working days of approval.
Chargebacks
Please contact us before initiating a chargeback; direct resolution is faster for both sides. Chargebacks filed without a prior refund attempt will be handled per the payment network's process.